First-line support
that actually fixes things.
Most support calls are the same twenty problems. Sonalyx’s AI technical support agent diagnoses them with guided questions, walks the customer through the fix step by step and, when it needs an engineer, opens the ticket with the transcript, the diagnosis and the account already attached.
Call trace — connectivity issue
What first-line support costs you today
The same twenty problems
Password resets, restarts, “where is my invoice”. Skilled engineers answering questions a good script could handle.
Tickets with nothing in them
“Customer says it doesn’t work.” Level 2 spends the first fifteen minutes finding out what the customer already told level 1.
Queues when it matters most
An outage or a release means everyone calls at once. That is exactly when your line answers slowest.
What the agent does
It diagnoses, fixes what can be fixed on the phone and hands over the rest with the homework done.
Talk to the agent.
It calls your phone in a few seconds. Or listen to a sample conversation first.
Leo
“I’m Leo. I take first-line support calls: I diagnose, walk the customer through the fix and, when I can’t solve it, open a ticket with everything already filled in.”
Get a call from this agent
Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.
A support call
What changes
Your pilot, live in 7 days.
Understand
We map the process you want to automate, call by call, with the people who make those calls today.
Connect
Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.
Build
Configure agent behaviour, voice, languages and the actions it is allowed to execute.
Test
Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.
Deploy & improve
Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.
Frequently asked questions
What can an AI technical support agent solve on the phone?
Known issues, restarts, resets, configuration, account access and billing questions, following guided decision trees built from your knowledge base and the customer’s case history.
What happens when it cannot solve the problem?
It opens a complete ticket in Zendesk, Jira or your tool with the transcript, the diagnosis, the steps tried and the severity, and escalates warm to a level-2 engineer.
Does it support several languages?
Yes. It works in 50+ languages with regional accents, and one knowledge base serves every market you sell to.
What could a Sonalyx agent do for you?
Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.
Or write to javier@sonalyx.com