Claims opened in minutes,
not the next morning.
An insurer’s phone line lives on the worst moments of its customers’ week. Sonalyx’s AI voice agent for insurance claims answers first notice of loss immediately, verifies the policy, collects every detail the adjuster needs, opens the claim and confirms the next steps, and handles the renewal, coverage and status calls that fill the rest of the day.
Call trace — first notice of loss
What the phone costs an insurer today
Claims that wait for the office
Accidents happen on Sunday night. The claim gets opened Monday at ten, with half the details forgotten.
Adjusters doing data entry
Skilled people spending the first call collecting plate numbers and addresses instead of assessing.
Renewals that slip
Policies lapse because the reminder call never got made. The customer finds out when they need it.
What the agent does
It takes the first call the way your best claims handler would, and hands over a complete file.
Talk to the agent.
It calls your phone in a few seconds. Or listen to a sample conversation first.
Pablo
“I’m Pablo. I take first notice of loss calls: I verify the policy, collect every detail the adjuster needs, open the claim and explain what happens next.”
Get a call from this agent
Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.
A first notice of loss call
What changes
Your pilot, live in 7 days.
Understand
We map the process you want to automate, call by call, with the people who make those calls today.
Connect
Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.
Build
Configure agent behaviour, voice, languages and the actions it is allowed to execute.
Test
Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.
Deploy & improve
Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.
Frequently asked questions
Can an AI voice agent open an insurance claim?
Yes. It verifies the policy, collects incident type, date, location, third parties, photos and documents, opens the claim in your policy system and confirms the next steps by email.
What does it escalate to a person?
Anything involving injuries, fraud indicators or disputes goes straight to a claims handler with the complete file attached.
Does it handle renewals and coverage questions?
Yes. Renewal reminders, payment and address changes, and questions about coverage, excess, limits and exclusions answered from the policy itself.
What could a Sonalyx agent do for you?
Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.
Or write to javier@sonalyx.com