We started with
the hardest conversation.
A telephone survey is the toughest call a voice agent can make: a stranger with no reason to stay on the line, a script that has to be read faithfully, an open answer that deserves a follow-up, and ten thousand of them at once, in five languages. That’s where Sonalyx began.
Where we come from
Sonalyx started as a platform for AI telephone surveys: research institutes and fieldwork operations that needed national samples closed in days instead of weeks. Cold calls, quotas, rotation, open-ended probing, consent, call windows in every market. If the engine could hold that conversation, it could hold any conversation.
It could. The same engine, the same platform and the same team now run customer care lines, sales follow-up, appointment desks and collections for automotive groups, consumer brands and research institutes.
We’re a small team based in Spain, working with customers across Europe and Latin America, and we still run surveys at scale because it remains the hardest test of what we build.
What we believe
Talk is not the product. Action is.
Anyone can make an agent sound human. Making it read your CRM, execute the right action and write the outcome back is where projects succeed or stall. Every Sonalyx agent works inside your systems from day one.
You should see everything it does.
Our platform gives you every transcript, every action, every outcome and the reasons behind them. Not a black box with a phone number attached.
Days, not quarters.
From the first conversation to a working pilot in days. Most of the gains come after the first two weeks live, so we get there fast and improve from real calls.
Hard problems first.
What we learn running interviews at national scale ends up in every other agent: interruptions, accents, noise, people who change their mind mid-sentence.
What we do
One agent engine, configured for the job and for the sector.
- Surveys & ResearchRun thousands of natural AI telephone interviews at once, with open answers probed properly instead of skipped.
- Customer CareResolve requests, answer questions and manage incidents automatically, with escalation when a human is genuinely needed.
- SupportTechnical and account support that reads the case, walks the customer through the fix and opens a ticket only when it has to.
- SalesQualify inbound leads in seconds, chase the ones that went cold and put qualified meetings straight into a rep’s calendar.
- BookingsBook, confirm, move and cancel appointments against your real calendar, and refill the slots that just opened up.
- CollectionsPayment conversations at scale, in a tone that keeps the customer, with promises to pay logged straight into your ledger.
- AutomotiveWorkshop appointments, vehicle-ready calls, post-service follow-up and the next booking, in one conversation per customer.
- Market ResearchAI interviewers for institutes and fieldwork operations: CATI at national scale without the call-centre floor.
- Retail & Consumer GoodsCustomer care that answers on the first ring in peak season, order and delivery lines, and post-purchase calls that turn into the next sale.
- Hotels & TourismReservations, changes and the questions guests ask at eleven at night when nobody is on the desk, in the guest’s language.
- HealthcareAppointment booking, confirmations and reminders for clinics and hospitals, with no-show slots refilled automatically.
- InsuranceFirst notice of loss, policy questions, renewals and claim status calls, verified and logged in the policy system.
- TechnologyFirst-line support, onboarding calls and renewals for software and hardware companies, in every market you sell to.
Come and talk to us
Tell us what your team does by phone today and we’ll show you an agent doing it, with your own content.
Or write to javier@sonalyx.com