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Sector · Technology

Support in every market
without a team in every market.

Selling software or devices in twelve countries means support in twelve languages and time zones. Sonalyx’s AI customer support for SaaS and hardware companies takes first-line support, onboarding and renewal calls in all of them, reads your knowledge base and helpdesk, and hands engineers only what genuinely needs an engineer.

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Helpdesk integrationMulti-marketOnboarding callsRenewals

Call trace — login issue after update

14:02Inbound call · Portuguese · account identified in HubSpot
14:03Issue: cannot log in since update 4.2
14:04Known issue matched · KB article 118
14:05Reset link sent · guided through new login flow
14:08Login successful · case closed in Zendesk
14:09Renewal due in 30 days · reminder scheduled

What support costs a tech company today

Engineers on level 1

Your best people answering password resets in three languages instead of building the product.

Markets you can’t staff

A new country means a new support hire before the first customer, or support that only works in English, office hours.

Onboarding that never happens

Customers who never had the setup call churn in month three. Nobody had time to call them in month one.

What the agent does

It covers level 1, onboarding and renewals in every language, and gives engineers back their day.

Level-1 supportKnown issues, configuration, account access, billing questions, from your knowledge base and helpdesk history.
Onboarding callsCalls every new customer, walks through setup, answers questions and flags who needs a specialist.
Renewals and expansionRenewal reminders, plan changes and upsell conversations, with outcomes logged in the CRM.
Every market, one agentOne knowledge base, all the languages and time zones you sell in. A new market is a setting.
Complete ticketsAnything it can’t solve reaches an engineer with transcript, steps tried and severity.
Product signalEvery call classified by feature and issue, so the product team sees what breaks first.
Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

L

Leo

Technical Support Agent · English — international
0:00 / 0:39

“I’m Leo. I take first-line support calls: I diagnose, walk the customer through the fix and, when I can’t solve it, open a ticket with everything already filled in.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Diagnoses with guided step-by-step questions
Reads the case history before asking anything twice
Opens tickets with transcript and diagnosis attached
Escalates to a level-2 engineer with full context

A support call

CustomerI can’t log in since the update this morning.
AgentI can see your account. There’s a known issue with saved passwords after 4.2. I’ve just sent a reset link to your email — can you tell me when it arrives?
CustomerGot it… okay, I’m in.
AgentGreat. The new login flow will remember you from now on. I’ve closed the case, and you’ll get a summary by email. Anything else?
CustomerNo, that’s all. Thanks.

What changes

24/7level-1 support in every language you sell in
100%of new customers get an onboarding call
Minutesfrom a known issue to a resolved case
Live in 7 days

Your pilot, live in 7 days.

01

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

02

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

03

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

04

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

05

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

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Frequently asked questions

What does the AI support agent cover for a software company?

Level-1 support from your knowledge base and helpdesk history, onboarding calls to every new customer, and renewal and upsell conversations with the outcomes logged in the CRM.

Does it work in every market we sell in?

Yes. One knowledge base serves all the languages and time zones you sell in; adding a market is a setting, not a new support hire.

How does it hand over to engineers?

Anything it cannot solve reaches an engineer as a complete ticket with the transcript, the steps tried and the severity, in Zendesk, Jira or your tool.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meetingEmail us

Or write to javier@sonalyx.com