Talk to an Agent
Sector · Hotels & Tourism

Every guest answered,
in their language, at any hour.

Guests call at eleven at night, from another time zone, in a language nobody on the desk speaks. Sonalyx’s AI voice agent for hotels takes the reservation, changes the dates, sells the late check-out and answers the parking question, reading availability from your PMS and writing the booking back.

Hear the agentBook a meeting
PMS & booking engine50+ languagesUpsellNight & peak coverage

Call trace — late-night reservation

23:10Inbound call · language detected: German
23:11Dates requested: 12–15 Oct · 2 adults
23:12PMS: availability confirmed · superior room
23:13Late check-out offered and accepted · +€25
23:14Booking created · confirmation email sent
23:15Guest asks about parking · answered from property FAQ

What the phone costs a property today

Calls the desk can’t take

Check-in rush, night shift, a group arriving: the phone rings and the reservation goes to the OTA instead.

Languages you don’t have on shift

A guest who can’t be understood books elsewhere. Twelve languages on the desk is not a rota anyone can run.

Upsell that never happens

Late check-out, breakfast, a better room: nobody offers it at eleven at night, so nobody buys it.

What the agent does

It works your phone line like a multilingual reservations agent who never sleeps.

Takes and changes reservationsAvailability, rates and restrictions from your PMS or booking engine. Direct bookings, no commission.
Speaks the guest’s languageDetects the language on the first sentence and switches, accents included.
Sells the extrasLate check-out, breakfast, upgrades and transfers offered at the right moment, in the right tone.
Answers property questionsParking, pool hours, pets, distances, from your own FAQ and policies.
Handles groups and eventsTakes the request, collects the details and hands it to your sales team with everything filled in.
Confirms in writingEmail or WhatsApp confirmation with the booking, the extras and the directions.
Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

L

Lena

Hospitality Agent · English — international
0:00 / 0:29

“I’m Lena. I take reservations, handle changes and answer the questions guests ask at eleven at night when nobody is on the desk.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Takes and modifies reservations
Answers property and policy questions
Handles waitlists and cancellations
Switches language mid-call if the guest does

A reservation call

CustomerHello, I’d like a room for two, from the 12th to the 15th of October.
AgentWith pleasure. I have a superior room available for those dates at €140 per night. Would you like me to book it?
CustomerYes please. And can we check out late on the 15th? Our flight is at 8pm.
AgentOf course. Late check-out until 14:00 is €25 and I’ve added it. You’ll receive the confirmation by email in a moment.
CustomerPerfect, thank you.

What changes

24/7reservations line, in every language your guests speak
0%commission on the bookings the agent takes
100%of bookings written into the PMS automatically
Live in 7 days

Your pilot, live in 7 days.

01

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

02

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

03

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

04

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

05

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

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Frequently asked questions

Can the AI voice agent take hotel reservations?

Yes. Availability, rates and restrictions come from your PMS or booking engine, and the booking is written back as a direct reservation, with no OTA commission.

Which languages does it speak?

More than 50 languages with regional accents. It detects the guest’s language on the first sentence and switches, mid-call if needed.

Does it sell extras?

It offers late check-out, breakfast, room upgrades and transfers at the right moment and in the tone of your property, and adds them to the booking.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meetingEmail us

Or write to javier@sonalyx.com