Solution · Collections

Recover more,
without losing the customer.

Early-stage collections is a volume problem with a tone problem. Sonalyx’s AI collections agent calls every overdue account on time, verifies identity, explains the balance, negotiates within the rules you set and logs the promise to pay in your system, in a voice that keeps the customer for the next purchase.

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Identity verificationCompliant scriptingPromises to payCall windows

Call trace — overdue invoice

10:00Outbound campaign: 1,240 accounts 15–30 days overdue

10:02Customer answered · identity verified with two data points

10:03Balance explained: €248 · invoice 8812 · due 14 days ago

10:04Customer asks to pay on the 30th · within policy · accepted

10:05Promise to pay logged · payment link sent by SMS

10:05Follow-up scheduled for the 31st if unpaid

What collections cost you today

Accounts nobody calls

Small balances aren’t worth an agent’s hour, so they age until they are worth a collections agency’s cut.

Tone that loses the customer

A bad collections call ends a relationship that took years to build, over a balance of two hundred euros.

Compliance by hope

Call windows, disclosures, verification: every one of them depends on a tired agent remembering.

What the agent does

It calls on time, says exactly what it is allowed to say and logs exactly what was agreed.

Verifies before it speaksTwo-factor identity check before any balance is mentioned. Nothing said to the wrong person.

Explains the balanceInvoice, amount, due date and what happens next, in plain language and your tone.

Negotiates within your rulesPayment dates, instalments and discounts only inside the limits you configure.

Logs promises to payDate, amount and channel written into your ledger or CRM, with the recording attached.

Takes payment on the callSends a secure payment link by SMS or transfers to your payment IVR.

Follows up automaticallyReminder the day before the promise, a call the day after if it is missed, escalation when you decide.

Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

Nora

Collections Agent · Spanish — Seville

0:00 / 0:45

“I’m Nora. I handle payment conversations calmly and compliantly — the goal is a promise to pay, not a confrontation.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Verifies identity before discussing any balance

Negotiates within the rules you define

Registers promises to pay in the ledger

Follows regulatory scripting and call windows

A collections call

AgentGood morning, this is a call about your account. To continue I need to confirm two details: your postcode and your date of birth.
CustomerSure… 46021 and 12 March 1984.
AgentThank you. Invoice 8812 for €248 was due two weeks ago. Would you like to settle it today, or agree a date?
CustomerCan I pay on the 30th? I get paid then.
AgentThe 30th works. I’ve noted it, and you’ll get a payment link by SMS now so it’s ready when you are.
CustomerThanks, that’s fine.

What changes

100%of overdue accounts called on time, whatever the balance

Every callverified, within policy and recorded

Same daypromises to pay visible in your ledger

Live in 7 days

Your pilot, live in 7 days.

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

Frequently asked questions

Is an AI collections agent compliant?

It verifies identity with two data points before mentioning any balance, follows your regulatory scripting and call windows, and records every call with the outcome attached.

What can it negotiate?

Payment dates, instalments and discounts, only within the limits you configure. Promises to pay are logged in your ledger or CRM with the recording attached.

Can it take payment during the call?

Yes. It sends a secure payment link by SMS or transfers to your payment IVR, and follows up automatically the day after if the promise is missed.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meeting Email us

Or write to javier@sonalyx.com

Recover more,without losing the customer.