A voice agent that answers the patient, guides them on treatments and prices, handles the emergency and leaves the first visit in the diary. Then it confirms appointments, recovers unaccepted quotes and reminds them of the annual check-up. With your script, your voice and your practice software.
Reception, appointments and follow-up: the three calls that are lost today when the desk is busy or the clinic is closed.
The patient calls with the surgery full or on a Sunday afternoon and the agent answers right away: reason, urgency, treatment, insurance and site. The first visit is in the diary before they call another clinic.
Confirms every appointment the day before. If the patient can’t make it, it finds another slot in the same call and the chair doesn’t sit empty. When someone cancels, it calls the waiting list and fills it.
Calls whoever took a quote and didn’t come back, resolves the price or financing question and closes the appointment. The day after surgery, asks how they are. And every year, reminds them of the check-up and the clean.
No software change, no change in how you work. You approve the script and the prices it may quote, the agent handles the calls, your reception keeps the conversations that matter.
Sonalyx receives treatments, indicative prices, sites, diary, insurers and the clinic’s rules.
The agent answers or calls, understands the patient and holds a natural conversation, without diagnosing.
Books the visit, flags the emergency, transfers to a person or raises an alert for the clinical team.
The conversation is transcribed, summarised and structured in the patient record and the diary.
More than 70 languages and local accents from a single system. The patient who answers in English gets the same call in English, without anyone configuring it. Useful in areas and cities with many international patients.
The agent detects the language in the first sentence and carries on in it. The voice and accent for each market are set when the agent is configured.
The agent reads the record and the diary before speaking and writes the outcome when it hangs up, in the practice software your clinic already uses. Nobody types twice. If yours isn’t here, it connects via API, webhooks or export.
Software names shown for identification only: they imply no partnership or certification. The specific integration with your practice software is confirmed when the pilot is designed.
The agent does what you approve and nothing else. It doesn’t diagnose, doesn’t prescribe and doesn’t promise results. Every call is recorded, transcribed and traced, and goes to a person when you’ve defined it should.
No invented figures: what you see on the dashboard comes from your calls, by site, campaign and treatment. From the first week of the pilot.
One use case, one site and only the data needed. You approve voice, tone, script and prices before the first call. Once the result is measured, it extends to the other sites or campaigns. If it doesn’t work, it stops and nothing happens.
If your question isn’t here, book 20 minutes and we’ll answer it with your case in front of us: book a meeting.
You can tell it’s an agent if you ask, because it doesn’t hide it. But the conversation flows: it intones, pauses, asks follow-ups and adapts to what the patient says. The quickest way to judge is to request the test call and play a difficult patient.
Only the indicative prices the clinic has approved, and always saying that the final quote is given at the visit. It never invents a figure, a discount or an insurance cover. If it isn’t in the script, it says so and leaves it for reception.
No. It guides with what it usually is and explains what’s checked at the first visit, but it doesn’t say what the patient has or recommend medication. If they describe warning signs, such as fever with a swollen face or difficulty breathing, it refers them to hospital emergency care before continuing.
It detects them from what the patient says, severe pain, a broken or lost tooth, and prioritises them: it offers today’s emergency slot and flags them for the team. If the clinic has an on-call phone, it can transfer the call.
Yes. It listens while it speaks, goes quiet when the patient cuts in and picks up from what they said, as a person would. Try it: cut it off mid-sentence.
Through the available integrations, via API or webhooks. It reads the record and the diary before speaking and writes the appointment and the outcome when it hangs up. Your clinic’s specific integrations are settled when the pilot is designed.
Yes. It answers inbound calls at any hour, including when the desk is busy or the clinic closed, and places outbound calls to confirm appointments, recover quotes, do post-operative follow-up or remind of the annual check-up, with the same data and rules.
Every call is recorded, transcribed and structured in your systems, not ours. Access is managed by permissions, the agent only sees the data the clinic decides and processing is adapted to GDPR and the applicable consent processes.
A pilot with one use case and one site is defined and approved with you in a few weeks: script, prices, voice, required data and metrics. The exact timeline depends on the integrations that need connecting.
It depends on call volume and integrations. In a 20-minute meeting, with your case in front of us, we leave with the pilot scope and an estimate. No commitment.
Request the test call now, or book 20 minutes and we’ll leave with your pilot sketched out.
or write to us at javier@sonalyx.com
Demo with a fictional clinic, prices and diary · no real patient data
