Talk to an Agent
Sector · Healthcare

Fewer no-shows.
Shorter waiting lists.

A clinic’s phone line decides how full the agenda is. Sonalyx’s AI appointment scheduling agent for clinics and hospitals books and confirms appointments against your scheduling system, reminds patients the day before, moves the ones who can’t make it and offers the freed slot to the waiting list within minutes, with the discretion and the consent handling healthcare requires.

Hear the agentBook a meeting
Scheduling integrationNo-show reductionWaiting-list refillConsent & privacy

Call trace — no-show prevented

16:00Day-before confirmations · 212 appointments
16:20Patient can’t attend tomorrow 10:15 · rescheduled to Friday
16:20Slot released in the scheduling system
16:21Waiting list for Dr. Ruiz: first patient called
16:23Slot accepted · confirmation by SMS
16:23Both records updated · reminder set

What the phone costs a clinic today

No-shows that empty the agenda

One in five patients doesn’t turn up. The slot is lost, the waiting list doesn’t move and the doctor waits.

Lines that don’t get answered

Mornings are a queue. Patients hang up, call back, or turn up at the desk to book in person.

Reminders that cost staff time

Confirming tomorrow’s agenda by hand is hours of admin, every day, reaching half the patients.

What the agent does

It handles the calls around the appointment, so the desk handles the patients in front of it.

Books and moves appointmentsAgainst your scheduling system, by speciality, professional and location, respecting each agenda’s rules.
Confirms and remindsDay-before calls and reminders by SMS or WhatsApp, with confirm-or-move in one step.
Refills the waiting listA freed slot is offered to the waiting list within minutes, in priority order.
Handles intakeCollects reason for visit, insurance details and documents needed before the appointment.
Respects privacyVerifies identity before discussing any appointment. Consent captured and recorded. Nothing clinical is diagnosed.
Escalates what needs a personUrgent symptoms or distress go straight to your staff, with the transcript.
Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

C

Clara

Patient Appointments Agent · Spanish — Valencia
0:00 / 0:36

“I’m Clara. I book, confirm and move appointments for patients, remind them the day before and offer any freed slot to the waiting list — always verifying who I’m speaking to first.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Books against the clinic’s scheduling system
Confirms and reminds the day before
Refills cancelled slots from the waiting list
Verifies identity and records consent before anything else

A patient call

AgentGood afternoon, this is the clinic. I’m calling to confirm your appointment tomorrow at 10:15 with Dr. Ruiz. Can you make it?
CustomerActually no, I have to work. Can I come another day?
AgentOf course. Dr. Ruiz has Friday at 9:40 or next Tuesday at 12:00. Which do you prefer?
CustomerFriday at 9:40.
AgentDone. You’ll get a confirmation by SMS, and please bring your insurance card. See you Friday.

What changes

Minutesbetween a cancellation and the slot being refilled
100%of tomorrow’s appointments confirmed or moved the day before
24/7booking line for patients, in any language
Live in 7 days

Your pilot, live in 7 days.

01

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

02

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

03

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

04

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

05

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

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Frequently asked questions

Is an AI appointment agent suitable for patient data?

It verifies identity before discussing any appointment, records consent, never diagnoses anything clinical and runs on EU-hosted, encrypted infrastructure with full audit trail.

How does it cut no-shows?

Day-before confirmation calls, SMS or WhatsApp reminders with confirm-or-move in one step, and cancelled slots offered to the waiting list within minutes.

Which scheduling systems does it work with?

Any scheduling system with an API or calendar integration, by speciality, professional and location, respecting the rules of each agenda.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meetingEmail us

Or write to javier@sonalyx.com