Talk to an Agent
Sector · Automotive

Every customer called
after every visit.

A dealer group has thousands of conversations a month that nobody has time for: confirming tomorrow’s appointments, telling customers the car is ready, asking how the visit went, booking the next service. Sonalyx’s AI voice agent for car dealerships and workshops makes all of them, in your tone, and writes the outcome into the DMS and the CRM.

Hear the agentBook a meeting
Workshop appointmentsVehicle-ready callsPost-service surveyDMS & CRM integration

Call trace — vehicle ready

00:00Workshop marks vehicle 4471 READY in the DMS
00:02Outbound call to J. Molina · answered
00:09Agent: “Your car was finished at 14:35, would you like to collect today?”
00:20Customer asks for 18:00
00:22Pickup slot booked · Calendar
00:24WhatsApp confirmation with workshop address
00:25Dealer CRM updated · next service due in 11 months

What the phone costs a dealer today

No-shows in the workshop

Every unconfirmed appointment is a bay that may stay empty tomorrow. Confirming by hand means a receptionist on the phone all afternoon.

Cars ready, customers not told

Vehicles sit finished for a day because the call to the customer is the task that always slips.

Satisfaction nobody measures

The SMS survey gets a 12% response. The complaints reach the brand before they reach you.

What the agent does

It handles the calls around the workshop visit, from the confirmation to the next booking.

Confirms tomorrow’s appointmentsCalls the day before, moves the ones that need moving and refills the bay from the waitlist.
Vehicle-ready callsThe moment the DMS marks the car ready, the customer gets a call and a pickup slot.
Post-service follow-upSatisfaction, open incidents and the next service booking, in one natural conversation.
Recalls and campaignsOutbound campaigns for recalls, seasonal checks and warranty expiries, with retry logic.
Inbound at any hourWorkshop questions, status checks and bookings answered when the customer calls, not when the desk opens.
Writes back to your systemsDMS, dealer CRM and calendar updated automatically. Nothing typed twice.
Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

M

Marc

Automotive Service Agent · Catalan / Spanish — Barcelona
0:00 / 0:38

“I’m Marc. I confirm workshop appointments, tell customers when their vehicle is ready and book the next service before we hang up.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Checks vehicle status in the workshop system
Books, moves and cancels service slots
Runs post-service satisfaction calls
Writes outcomes back to the dealer CRM

A post-service call

AgentHi Laura, this is the workshop. Your car was in on Tuesday — how did everything go?
CustomerFine, but the brake noise is still there sometimes.
AgentI’m sorry to hear that. I’ll open an incident for the workshop manager to review. Would you like me to book a quick check? There’s a slot on Friday at 9.
CustomerFriday at 9 is fine.
AgentBooked. You’ll get a WhatsApp confirmation, and the manager will call you before Friday about the noise.

What changes

+40kcalls automated per year across 22 workshops
3.4×response rate versus the previous SMS survey
100%of outcomes written back to the CRM automatically
Live in 7 days

Your pilot, live in 7 days.

01

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

02

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

03

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

04

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

05

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

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Frequently asked questions

What calls does the AI voice agent handle for a dealership?

Day-before appointment confirmations, vehicle-ready calls, post-service satisfaction, next-service booking, recall and seasonal campaigns, and inbound workshop questions at any hour.

Does it integrate with the DMS and the dealer CRM?

Yes. It reads vehicle status and appointments from the DMS and writes back outcomes, bookings and incidents to the CRM and the calendar automatically.

What results can a dealer group expect?

In one deployment, 40,000+ calls a year across 22 workshops were automated, with 3.4× the response rate of the previous SMS survey and 100% of outcomes written to the CRM.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meetingEmail us

Or write to javier@sonalyx.com