A voice agent that calls the lead the moment it comes in, qualifies it and leaves the visit booked. Then it confirms appointments, reactivates stalled opportunities and calls after every delivery or workshop visit. With your script, your voice and your CRM.
Sales, appointments and aftersales: the three calls that today are made late or not at all.
The lead comes in at 9pm and the agent calls right away: vehicle, budget, timeframe, financing and when they can come in. The visit is booked before they look at another dealership.
Confirms test drives, visits and workshop appointments the day before. If the customer can’t make it, it finds another slot in the same call. Fewer empty bays and fewer reps waiting.
Calls after the delivery or the workshop, measures CSAT and NPS with real questions and, if it detects an unhappy customer, alerts their manager today. Not in the quarterly survey.
No CRM change, no change in how you work. You approve the script, the agent makes the calls, your team keeps the conversations that matter.
Sonalyx receives leads, customers, vehicles, calendar and business rules.
The agent calls or answers, understands the customer and holds a natural conversation.
Books an appointment, transfers to a person, sends information or raises an alert.
The conversation is transcribed, summarised and structured in the customer’s systems.
More than 70 languages and local accents from a single system. The customer who answers in English gets the same call in English, without anyone configuring it.
The agent detects the language in the first sentence and carries on in it. The voice and accent for each market are set when the agent is configured.
The agent reads the record before calling and writes the outcome when it hangs up, in the DMS and CRM you already use. Nobody types twice. If yours isn’t here, it connects via API, webhooks or export.
Aswin · Autoline
Serauto
LeadSparK
Automotive Cloud
Logos shown for identification only: they imply no partnership or certification. Other DMS in the sector (Spiga+, Tecnoauto, GIM, Tradeber…) connect by agreement with the vendor or via data export. The specific integration is confirmed when the pilot is designed.
The agent does what you approve and nothing else. Every call is recorded, transcribed and traced, and goes to a person when you’ve defined it should.
No invented figures: what you see on the dashboard comes from your calls, by campaign, site and brand. From the first week of the pilot.
One use case, one site and only the data needed. You approve voice, tone and script before the first call. Once the result is measured, it extends to the other sites, brands or campaigns. If it doesn’t work, it stops and nothing happens.
If your question isn’t here, book 20 minutes and we’ll answer it with your case in front of us: book a meeting.
You can tell it’s an agent if you ask, because it doesn’t hide it. But the conversation flows: it intones, pauses, asks follow-ups and adapts to what the customer says. The quickest way to judge is to request the test call and play a difficult customer.
Yes. It listens while it speaks, goes quiet when the customer cuts in and picks up from what they said, as a person would. Try it: cut it off mid-sentence.
It says so, logs it and transfers the call to a rep, the workshop or customer service with the context of what was discussed. It never improvises prices, terms or promises that aren’t in the approved script.
Through the available integrations, via API or webhooks. It reads the customer and vehicle record before calling and writes the outcome when it hangs up. Your group’s specific integrations are settled when the pilot is designed.
Yes. It answers inbound calls at any hour, including when the desk is closed, and places outbound calls to qualify leads, confirm appointments, run surveys or reactivate opportunities, with the same data and rules.
Every call is recorded, transcribed and structured in your systems, not ours. Access is managed by permissions and processing is adapted to the consent processes that apply in your market.
A pilot with one use case and one site is defined and approved with you in a few weeks: script, voice, required data and metrics. The exact timeline depends on the integrations that need connecting.
It depends on call volume and integrations. In a 20-minute meeting, with your case in front of us, we leave with the pilot scope and an estimate. No commitment.
Request the test call now, or book 20 minutes and we’ll leave with your pilot sketched out.
or write to us at javier@sonalyx.com
Demo with fictional data · no real customer figures
