Peak season
without the queue.
A consumer brand’s phone line lives on peaks: launches, campaigns, Christmas, a delivery problem in one region. Sonalyx’s AI customer service agent for retail and ecommerce takes the first contact at any volume, reads the order in your systems, resolves what can be resolved and passes to your team only the calls that need a person.
Call trace — delivery status
What the line costs a brand today
Peaks you can’t staff for
A launch triples call volume for two weeks. You can’t hire for two weeks, so the queue does the talking.
The same three questions
Where is my order, how do I return it, is it in stock. Hundreds of times a day, answered by people who could be selling.
Insight lost in the noise
Every call says something about delivery, product or price. None of it reaches the people who decide.
What the agent does
It answers the first contact, resolves the routine and gives you the data on what customers are actually calling about.
Talk to the agent.
It calls your phone in a few seconds. Or listen to a sample conversation first.
Ana
“Hi, I’m Ana. I can help your customers with orders, deliveries, returns and product questions — and I’ll pass them to your team the moment it’s the right thing to do.”
Get a call from this agent
Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.
A peak-season call
What changes
Your pilot, live in 7 days.
Understand
We map the process you want to automate, call by call, with the people who make those calls today.
Connect
Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.
Build
Configure agent behaviour, voice, languages and the actions it is allowed to execute.
Test
Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.
Deploy & improve
Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.
Frequently asked questions
What can the AI agent resolve for a retailer?
Order and delivery status, returns and exchanges, stock and product questions, reading your OMS, the carrier and your catalogue during the call, and confirming in writing.
Does it connect to Shopify and the CRM?
Yes. Shopify, HubSpot, Salesforce, Zendesk and your own API, so nothing is typed twice and every contact is classified by type, severity, region and sentiment.
How does it handle peak season?
It answers the first contact on the first ring at any volume and routes to your team only the calls that genuinely need a person, with the full context attached.
What could a Sonalyx agent do for you?
Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.
Or write to javier@sonalyx.com