Solution · Customer Care

Every call answered.
Most of them resolved.

An AI voice agent for customer service that picks up on the first ring, identifies the customer, reads the order or the case in your systems and resolves the request in the same call. When a person is genuinely needed, it hands over warm, with the full context attached.

Hear the agent Book a meeting

First-ring answerCRM & ERP accessWarm escalation24/7

Call trace — delivery incident

00:02Customer asks “where is my order?”

00:03Intent detected: delivery_status · confidence 0.96

00:05Salesforce identifies the customer from the caller ID

00:07SAP returns order #48192 — out for delivery, delayed

00:24Agent offers two slots and reschedules to Thursday 09:00

00:31CRM updated with outcome, transcript and next action

00:33WhatsApp confirmation sent to the customer

What the phone line costs you today

Queues at peak

Campaign weeks and incidents mean queues, abandoned calls and a team answering the same question four hundred times.

Tickets instead of answers

Half the calls end as a ticket for someone else to handle tomorrow. The customer calls back before anyone gets to it.

Nothing after 18:00

Customers call when it suits them. Your line answers when it suits the rota.

What the agent does

It doesn’t take a message. It reads the account, fixes what can be fixed and writes it all back.

Identifies the customerFrom caller ID, order number or a couple of questions, verified against your CRM.

Resolves the requestOrder status, changes, returns, incidents, account questions, product information.

Acts in your systemsReschedules deliveries, opens and closes incidents, updates addresses, sends confirmations.

Escalates when it shouldSentiment drops, a policy limit or a customer who asks: warm transfer to your team with the transcript.

Confirms in writingSMS, WhatsApp or email at the end of the call, logged with the outcome.

Speaks like youYour knowledge base, your policies and your way of talking to customers.

Hear it for yourself

Talk to the agent.

It calls your phone in a few seconds. Or listen to a sample conversation first.

Ana

Customer Care Agent · Spanish — Madrid

0:00 / 0:34

“Hi, I’m Ana. I can help your customers with orders, incidents, appointments and account questions — and I’ll pass them to your team the moment it’s the right thing to do.”

Get a call from this agent

Demo calls last up to 3 minutes. Your number is used once for this call and is not stored.

Identifies the customer from the caller ID

Reads order and case status from CRM and ERP

Opens, updates and closes incidents

Escalates with full context when sentiment drops

A real customer care call

CustomerHi, I bought a coffee machine and it’s leaking from the bottom.
AgentI’m sorry about that. I can see the order from 14 March. Is the machine less than a month old?
CustomerYes, three weeks.
AgentThen it’s covered. I can send a replacement tomorrow and arrange pickup of this one at the same time. Does the delivery address still work?
CustomerYes, same address.
AgentDone. The replacement arrives tomorrow between 9 and 13h, and you’ll get a WhatsApp with the tracking.

What changes

78%of contacts handled without a human

First ringanswer time, at any volume, at any hour

100%of outcomes written back to your CRM

Live in 7 days

Your pilot, live in 7 days.

Understand

We map the process you want to automate, call by call, with the people who make those calls today.

Connect

Connect Sonalyx to your knowledge base and your business systems, with scoped permissions.

Build

Configure agent behaviour, voice, languages and the actions it is allowed to execute.

Test

Evaluate real scenarios and edge cases against a scored test suite before a single customer hears it.

Deploy & improve

Launch, analyse the transcripts and keep tuning — most gains come after the first two weeks live.

Frequently asked questions

What does an AI voice agent for customer service actually do?

It answers the call, identifies the customer in your CRM, resolves order, delivery, incident and account requests, executes actions such as rescheduling a delivery, and confirms by SMS or WhatsApp. It escalates to a person when sentiment drops or a policy limit is reached.

How is it different from an IVR or a chatbot?

It holds a natural phone conversation: it handles interruptions, understands intent and context and acts in your systems during the same call, instead of routing the caller through a menu or replying in text.

How long does it take to launch a customer service agent?

A working pilot in 7 days: we map the process call by call, connect your knowledge base and systems, configure the agent, test it against real scenarios and go live.

What could a Sonalyx agent do for you?

Tell us what your team does by phone today. We’ll come back with a working demo agent built on your own content, usually within one working day.

Book a meeting Email us

Or write to javier@sonalyx.com

Every call answered.Most of them resolved.